Incident management Incident management is the process of responding to an unplanned occasion or service interruption and restoring the service to its operational condition. Difficulty management: The procedure and actions that are used to deal with the everyday living cycle of problems which can occur in ITSM. Optimizing service processes https://helporganizationsdelivere46802.get-blogging.com/33889740/5-simple-techniques-for-enterprise-service-management-esm